Frequently Asked Questions
Choosing the right furniture or freight delivery partner can be challenging. To help simplify the process, we’ve outlined some of the most common questions we receive from prospective clients. These answers are designed to help you determine whether Empire Delivery, Inc. is the right fit for your business.
Q: As a potential retail furniture or bedding client of Empire Delivery, Inc., is my company prohibited from using your services due to minimal sales volume (less than daily full truckload)?
Answer:
No. Total sales volume is not an issue. Empire Delivery operates generic delivery trucks daily, which carry merchandise for multiple retailers. This shared-delivery model allows smaller retailers to benefit from competitive delivery pricing without the need for full truckload volumes.
Q: HOW DO I GET STARTED WITH EMPIRE DELIVERY?
Answer:
Getting started is simple. Call our Corporate Office at (215) 632-1200 and ask to speak with Mike Donnelly or Lyndon Johnson, or email us at info@empiredelivery.com.
From there, we'll discuss your delivery or logistics needs and determine the services that best fit your operation. Empire Delivery can then develop a customized service program and pricing structure for your review.
Q: What geographic areas does Empire Delivery service?
Answer:
Empire Delivery provides delivery and logistics services throughout the Philadelphia region and Eastern Pennsylvania, including Lancaster, the Poconos, and surrounding markets. We provide statewide service throughout New Jersey and Delaware, including shore points, as well as select delivery projects into New York City and surrounding markets.
Our Ellenton, Florida operation serves Central, Southwest, and South Florida, including Bradenton, Sarasota, Tampa Bay, St. Petersburg, Orlando, Fort Myers, Estero, Naples, Marco Island, Fort Lauderdale, West Palm Beach, Miami, and surrounding markets.
Service availability may vary by location, delivery type, and project requirements. Contact Empire Delivery to discuss coverage for a specific destination or delivery program.
Q: WHAT IS INCLUDED WITH EMPIRE DELIVERY’S WHITE GLOVE DELIVERY SERVICE?
Answer:
Empire Delivery’s White Glove delivery service is designed for furniture, bedding, designer furnishings, and other products that require careful handling and professional in-home delivery. Depending on the delivery program, services may include room-of-choice placement, unpacking, assembly, protective handling, and final placement in the customer’s home.
Our delivery teams are trained to protect both the merchandise and the customer’s home while providing the professional level of service expected by furniture retailers, interior designers, showrooms, manufacturers, and their customers.
Q: DOES EMPIRE DELIVERY PROVIDE WAREHOUSING AND 3PL LOGISTICS SERVICES?
Answer:
Yes. Empire Delivery provides warehousing and 3PL logistics services for retailers, manufacturers, furniture companies, and distribution partners. Services include inventory receiving, secure storage, product staging, cross-docking, and outbound distribution.
We can also coordinate inbound freight with scheduled final-mile delivery, allowing clients to use Empire Delivery for multiple stages of the distribution process.
Q: DOES EMPIRE DELIVERY PROVIDE FURNITURE AND MATTRESS DELIVERY FOR RETAILERS AND MANUFACTURERS?
Answer:
Yes. Empire Delivery provides furniture and mattress delivery services for retailers, manufacturers, and other commercial clients. Delivery options can include threshold delivery, room-of-choice service, and premium White Glove delivery with placement and assembly when required.
For larger programs, Empire Delivery can also coordinate receiving, warehousing, product staging, and scheduled final-mile and last-mile delivery, providing a complete solution from the warehouse to the customer’s home.
Q: AS A POTENTIAL CLIENT, IS A FORMAL AGREEMENT REQUIRED TO WORK WITH EMPIRE DELIVERY, INC.?
Answer:
Yes. For dedicated operations, where Empire Delivery invests in client-specific management, equipment, and resources, a formal agreement is required.
For non-dedicated operations, a full agreement is not necessary; instead, service rates will be formalized for the services provided (such as the use of generic Empire Delivery trucks).
Q: Once we decide to use Empire Delivery, Inc., how quickly can service begin?
Answer:
Non-dedicated operations can typically be integrated into our existing network within a few days once terms are agreed upon.
Dedicated operations will depend on the size and scope of the engagement, including equipment availability, staffing, and training. In these cases, Empire Delivery senior management will provide a clear startup timeline.
Q: Does Empire Delivery provide haul-away services for old furniture or bedding?
Answer:
Empire Delivery can provide haul-away services for old bedding at a nominal charge. However, we do not offer haul-away services for used furniture that customers wish to dispose of.
